Privacy Policy

Effective Date: October 23, 2026

Who we are: Nature Ways Travel (“we”, “us”, “our”) provides bespoke group travel, retreats, and programs. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or use our services.

1. Scope

This Policy applies to:

  • Our website and landing pages,
  • Contact and inquiry forms,
  • Email, phone, and messaging interactions,
  • Booking, trip planning, and on-trip coordination services,
  • Advertising and analytics tools we may use.

It does not cover third-party sites we link to or services we do not control.

2. Data We Collect

a) Information you provide directly

  • Identity and Contact: name, email, phone, company, job title, postal address.
  • Trip Details: group size, dates, budget, interests, itinerary preferences, activity selections.
  • Traveler Information (for bookings): full names as per ID, nationality, date of birth, passport details (only when necessary to book flights/lodging), emergency contact, rooming lists.
  • Preferences & Needs: dietary requirements, accessibility needs, allergies, medical considerations you choose to share for safe travel planning.
  • Payment Information: billing details (we use PCI-compliant processors; we do not store full card numbers on our servers).
  • Content: messages, testimonials, reviews, media you submit.

b) Information collected automatically

  • Device and Usage: IP address, browser type/version, device type, pages viewed, time on site, referring/exit pages.
  • Cookies and Similar Tech: for site functionality, analytics, and (if enabled) advertising performance. See Cookies section below.

c) Information from third parties

  • Travel partners and suppliers (e.g., hotels, activity operators) for booking status and service fulfillment.
  • Analytics and ad platforms (e.g., Google Analytics, Meta) for aggregated insights.
  • Social networks if you interact with our pages or use social login.

Sensitive information such as health or accessibility needs is collected only with your consent and used strictly to plan safe, appropriate travel.

3. How We Use Your Information

We process personal data to:

  • Provide and manage travel services, itineraries, and on-site support (contract performance or steps prior to a contract).
  • Respond to inquiries, provide quotes, and offer trip proposals (legitimate interests; contract steps).
  • Process payments and prevent fraud (contract performance; legal obligation; legitimate interests).
  • Communicate trip updates, logistics, and safety notices (contract performance; legitimate interests).
  • Send optional marketing updates, destination insights, and offers (consent where required; otherwise legitimate interests with easy opt-out).
  • Improve our website, services, and customer experience through analytics (legitimate interests; consent where required for cookies).
  • Comply with legal, tax, and accounting obligations (legal obligation).
  • Protect our rights, users, staff, and partners (legitimate interests).

You may withdraw consent at any time, without affecting prior lawful processing.

4. Sharing Your Information

We share information only as needed:

  • Service Providers: payment processors, cloud hosting, email platforms, form tools, CRM, analytics, customer support tools, and website providers (e.g., Vercel for hosting).
  • Travel Partners: hotels/lodges, transport companies, activity operators, local guides, event venues, insurance providers—strictly for booking and service delivery.
  • Business Operations: professional advisors, auditors, and insurers bound by confidentiality.
  • Legal/Compliance: authorities, regulators, or to enforce our terms, protect safety, or comply with law.
  • Business Transfers: if we undergo a merger, acquisition, or asset sale, data may transfer as part of the transaction.
  • With Your Consent: e.g., publishing testimonials or photos.

We do not sell your personal information.

5. International Data Transfers

We may transfer your data to countries outside your own (including the United States, the European Economic Area, and the countries a trip travels to) to deliver services. Where required, we use appropriate safeguards such as Standard Contractual Clauses, and we ensure partners implement adequate security measures.

6. Retention

We keep personal data only as long as needed:

  • Inquiry records and routine correspondence: up to 24 months after last interaction.
  • Booking and travel records (including invoices): typically 7 years to meet tax/accounting obligations.
  • Marketing subscriptions: until you unsubscribe or after a reasonable inactivity period.
  • Cookie data: for as long as the cookie or technology is set.

We may retain data longer where required by law or to establish or defend legal claims.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or update your data,
  • Delete your data,
  • Object to or restrict certain processing,
  • Port your data to another provider,
  • Withdraw consent (where processing is based on consent),
  • Lodge a complaint with a supervisory authority.

To exercise rights, contact us at info@naturewaystravel.com. We will verify your request and respond within applicable timeframes.

California residents (CPRA): you have rights to know, delete, correct, and opt out of sharing for cross-context behavioral advertising. We do not sell personal information. You may designate an authorized agent to submit requests.

EEA/UK residents (GDPR): our legal bases are listed above; you may contact your local authority (e.g., ICO in the UK) if concerns persist.

India (DPDP Act 2023): you may access, correct, and erase personal data and file grievances with the Data Protection Board as applicable.

8. Cookies & Tracking

We use cookies and similar technologies to secure and run the site, to recognize a returning browser, and to understand how visitors reach and use our site. We may also use analytics and advertising measurement tools, as described in this Policy.

Controls:

  • Adjust your browser settings to block or delete cookies and site data.
  • Some features may not function without certain cookies.

Do Not Track: industry standards are evolving; we do not respond to DNT signals at this time.

9. Security

We implement administrative, technical, and physical measures to protect personal data (encryption in transit, access controls, least-privilege practices). No online service can guarantee absolute security, but we work to prevent unauthorized access, use, or disclosure. If required by law, we will notify you and regulators of a data breach.

10. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal data from children without appropriate parental/guardian consent. If you believe a child has provided data to us, contact info@naturewaystravel.com to request deletion.

11. User-Generated Content & Media

If you share testimonials, reviews, or images, you grant us permission — where applicable and only with your consent — to display them on our channels. You can withdraw permission by contacting info@naturewaystravel.com; removal will occur where feasible.

12. Third-Party Links

Our site may link to third-party websites and services. Their privacy practices are governed by their own policies. Review those policies before sharing information.

13. Changes to This Policy

We may update this Policy to reflect legal, technical, or business developments. Changes will appear here with a new effective date. For material changes, we may provide additional notice.

Questions about this policy, or want your data removed? Email info@naturewaystravel.com.